Managing in Real-Time: Enhancing Performance through Intraday Management
Free Live Webinar – Wednesday, Sept 17, 2025 · 1:00–2:00 PM (Eastern Time)
On the next page, click Register to confirm your seat.
Even the best forecasts and schedules need real-time adjustments.
Forecasts look fine on paper. Schedules seem airtight. But when the day hits… agents miss adherence, queues spike, and service levels slip.
Suddenly, you’re not managing operations—you’re managing chaos.
Long-range plans won’t save your day. Intraday adjustments will.
Here's What You'll Walk Away With
On this webinar, you’ll leave with practical tools you can use immediately to keep your operation steady when the day goes sideways.
- Monitor performance in real-time (and know what actually matters)
- Make proactive staffing adjustments before issues escalate
- Improve adherence—without policing your team
- Reduce service disruptions and keep your customers happy
- Build agility into your operations so your team flexes with confidence
MEET YOUR SPEAKER
Juanita Coley
Thee Contact Whisperer
Juanita is known for transforming WFM from a tactical department into a trusted strategic advisor—helping businesses align CX, EX, and profitability goals.
- 2x Best-Selling Author
- Verint Expert
- 2022 Most Influential Technology Advisor
- Top 25 ICMI
Stop firefighting. Start managing with confidence.
Happening Wednesday, September 17, 2025 · 1:00–2:00 PM (Eastern Time)
On the next page, click Register to confirm your seat.
You don’t need another long-range plan. You need real-time control.
That’s what this webinar gives you—free, practical, and immediately usable.
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