Unlock WFM Value with IACT™:
The 4-Phase Framework for Measurable Results.
Download the FREE Guide and get the proven playbook that ensures your WFM system delivers on its promise by connecting technology to real business outcomes.
Stop Wasting Time: Key Benefits of the IACT™ Framework
- Slash Overtime: Learn to configure your system using accurate, standardized data to eliminate costly overstaffing.
- End Underperformance: Get past technical setups to achieve true system adoption and ROI.
- Bridge the Gap: Align WFM operations with executive business goals, securing your ROI story.
What's Inside: The IACT™ Framework That Delivers
Most WFM projects stall because they focus on settings, not strategy. This framework changes that by ensuring continuous alignment with business objectives.
You will get the actionable checklists for each of the 4 phases:
Phase 1: Identify
Stop guessing. Define the Top 3 Business Goals your WFM system must support—shifting focus from simple metrics to major wins like improved First Contact Resolution (FCR).
Phase 2: Align
Bridge the politics between departments. Secure executive sponsorship and map system features directly to organizational objectives to guarantee a clear ROI story.
Phase 3: Configure
Ditch the default settings. Learn how to standardize real-world data inputs (like shrinkage) and run pilots to achieve immediate wins, like a 10% jump in forecast accuracy.
Phase 4: Train
Ensure long-term success. Discover how to move beyond one-time training by providing role-based coaching and running "day in the life" simulations before go-live.
One Solid Rock Consulting client applied IACT™ and, within six months, reduced scheduling time by 4 hours per scheduler and saw a measurable 12% improvement in adherence in just 90 days. Frameworks like IACT™ help organizations unlock the full value of their WFM systems.
Stop treating your WFM system as an expense. Turn it into an asset.
