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WFM Go Beyond
$30.00
WFM Go Beyond Workbook Ebook
$25.00
WFM Live Challenge VIP Offer w/Book Purchase ONLY
$97.00
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WFM Go Beyond Book
Free
WFM Go Beyond Workbook – Softcover EditionA printed companion workbook to walk you through building staffing and budget plans.
$25.00$15.00
WFM Go Beyond Book Signing Copy
Free
WFM Act It Out CharadesWFM "Act It Out" Charades is a fun, interactive game where players act out common Workforce Management (WFM) and Call Center terms without saying the actual word. Teams take turns guessing words based on either spoken clues or silent actions only—with bonus points for acting it out without words! This game is perfect for WFM professionals to test their knowledge while having a great time. The team with the most correct guesses wins!
$25.00
Workbook & WFM CharadesWorkbook and WFM Charades Game
$50.00
The WFM Fundamentals Course - Enrollment
$1,250.00$299.00
WFM Go Beyond – Printed Edition (Softcover)Physical copy shipped to your door
$29.99
WFM Go Beyond – Digital Copy (PDF eBook)Delivered instantly via email
$29.99
WFM Go Beyond Workbook - Digital Copy (PDF eBook)Printable version of the workbook to follow along from your device.
$25.00$15.00
Customer & Contact Ratio Template + Training
$49.99
WFM Go Beyond - Digital Version
Free
Verint Mini
$1,600.00
Customer & Contact Ratio Template + Training - DigitalExcel-based tool and step-by-step video walkthrough to translate customers into call volume. Just because they are a customer doesn’t mean they will call or that they will only call ONCE. This training and template teaches you how to calculate your customer contact ratio.
$2,000.00$49.99
Capacity Planning MasterclassLearn how to build accurate, scalable staffing models in this step-by-step masterclass. This training helps you learn how to translate your long range forecast into headcount requirements.
$250.00$49.99
The WFM Fundamentals Course
$1,250.00
Capacity Planning Masterclass - DIGITAL
$250.00
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My Workspace's First Product
First Price
WFM Go Beyond
$30.00
WFM Go Beyond Workbook Ebook
$25.00
WFM Live Challenge VIP Offer w/Book Purchase ONLY
$97.00
BEST SELLING
WFM Go Beyond Book
Free
WFM Go Beyond Workbook – Softcover EditionA printed companion workbook to walk you through building staffing and budget plans.
$25.00$15.00
WFM Go Beyond Book Signing Copy
Free
WFM Act It Out CharadesWFM "Act It Out" Charades is a fun, interactive game where players act out common Workforce Management (WFM) and Call Center terms without saying the actual word. Teams take turns guessing words based on either spoken clues or silent actions only—with bonus points for acting it out without words! This game is perfect for WFM professionals to test their knowledge while having a great time. The team with the most correct guesses wins!
$25.00
Workbook & WFM CharadesWorkbook and WFM Charades Game
$50.00
The WFM Fundamentals Course - Enrollment
$1,250.00$299.00
WFM Go Beyond – Printed Edition (Softcover)Physical copy shipped to your door
$29.99
WFM Go Beyond – Digital Copy (PDF eBook)Delivered instantly via email
$29.99
WFM Go Beyond Workbook - Digital Copy (PDF eBook)Printable version of the workbook to follow along from your device.
$25.00$15.00
Customer & Contact Ratio Template + Training
$49.99
WFM Go Beyond - Digital Version
Free
Verint Mini
$1,600.00
Customer & Contact Ratio Template + Training - DigitalExcel-based tool and step-by-step video walkthrough to translate customers into call volume. Just because they are a customer doesn’t mean they will call or that they will only call ONCE. This training and template teaches you how to calculate your customer contact ratio.
$2,000.00$49.99
Capacity Planning MasterclassLearn how to build accurate, scalable staffing models in this step-by-step masterclass. This training helps you learn how to translate your long range forecast into headcount requirements.
$250.00$49.99
The WFM Fundamentals Course
$1,250.00
Capacity Planning Masterclass - DIGITAL
$250.00
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My Workspace's First Product
First Price
WFM Go Beyond
$30.00
WFM Go Beyond Workbook Ebook
$25.00
WFM Live Challenge VIP Offer w/Book Purchase ONLY
$97.00
BEST SELLING
WFM Go Beyond Book
Free
WFM Go Beyond Workbook – Softcover EditionA printed companion workbook to walk you through building staffing and budget plans.
$25.00$15.00
WFM Go Beyond Book Signing Copy
Free
WFM Act It Out CharadesWFM "Act It Out" Charades is a fun, interactive game where players act out common Workforce Management (WFM) and Call Center terms without saying the actual word. Teams take turns guessing words based on either spoken clues or silent actions only—with bonus points for acting it out without words! This game is perfect for WFM professionals to test their knowledge while having a great time. The team with the most correct guesses wins!
$25.00
Workbook & WFM CharadesWorkbook and WFM Charades Game
$50.00
The WFM Fundamentals Course - Enrollment
$1,250.00$299.00
WFM Go Beyond – Printed Edition (Softcover)Physical copy shipped to your door
$29.99
WFM Go Beyond – Digital Copy (PDF eBook)Delivered instantly via email
$29.99
WFM Go Beyond Workbook - Digital Copy (PDF eBook)Printable version of the workbook to follow along from your device.
$25.00$15.00
Customer & Contact Ratio Template + Training
$49.99
WFM Go Beyond - Digital Version
Free
Verint Mini
$1,600.00
Customer & Contact Ratio Template + Training - DigitalExcel-based tool and step-by-step video walkthrough to translate customers into call volume. Just because they are a customer doesn’t mean they will call or that they will only call ONCE. This training and template teaches you how to calculate your customer contact ratio.
$2,000.00$49.99
Capacity Planning MasterclassLearn how to build accurate, scalable staffing models in this step-by-step masterclass. This training helps you learn how to translate your long range forecast into headcount requirements.
$250.00$49.99
The WFM Fundamentals Course
$1,250.00
Capacity Planning Masterclass - DIGITAL
$250.00
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My Workspace's First Product
First Price
WFM Go Beyond
$30.00
WFM Go Beyond Workbook Ebook
$25.00
WFM Live Challenge VIP Offer w/Book Purchase ONLY
$97.00
BEST SELLING
WFM Go Beyond Book
Free
WFM Go Beyond Workbook – Softcover EditionA printed companion workbook to walk you through building staffing and budget plans.
$25.00$15.00
WFM Go Beyond Book Signing Copy
Free
WFM Act It Out CharadesWFM "Act It Out" Charades is a fun, interactive game where players act out common Workforce Management (WFM) and Call Center terms without saying the actual word. Teams take turns guessing words based on either spoken clues or silent actions only—with bonus points for acting it out without words! This game is perfect for WFM professionals to test their knowledge while having a great time. The team with the most correct guesses wins!
$25.00
Workbook & WFM CharadesWorkbook and WFM Charades Game
$50.00
The WFM Fundamentals Course - Enrollment
$1,250.00$299.00
WFM Go Beyond – Printed Edition (Softcover)Physical copy shipped to your door
$29.99
WFM Go Beyond – Digital Copy (PDF eBook)Delivered instantly via email
$29.99
WFM Go Beyond Workbook - Digital Copy (PDF eBook)Printable version of the workbook to follow along from your device.
$25.00$15.00
Customer & Contact Ratio Template + Training
$49.99
WFM Go Beyond - Digital Version
Free
Verint Mini
$1,600.00
Customer & Contact Ratio Template + Training - DigitalExcel-based tool and step-by-step video walkthrough to translate customers into call volume. Just because they are a customer doesn’t mean they will call or that they will only call ONCE. This training and template teaches you how to calculate your customer contact ratio.
$2,000.00$49.99
Capacity Planning MasterclassLearn how to build accurate, scalable staffing models in this step-by-step masterclass. This training helps you learn how to translate your long range forecast into headcount requirements.
$250.00$49.99
The WFM Fundamentals Course
$1,250.00
Capacity Planning Masterclass - DIGITAL
$250.00
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My Workspace's First Product
First Price
WFM Go Beyond
$30.00
WFM Go Beyond Workbook Ebook
$25.00
WFM Live Challenge VIP Offer w/Book Purchase ONLY
$97.00
BEST SELLING
WFM Go Beyond Book
Free
WFM Go Beyond Workbook – Softcover EditionA printed companion workbook to walk you through building staffing and budget plans.
$25.00$15.00
WFM Go Beyond Book Signing Copy
Free
WFM Act It Out CharadesWFM "Act It Out" Charades is a fun, interactive game where players act out common Workforce Management (WFM) and Call Center terms without saying the actual word. Teams take turns guessing words based on either spoken clues or silent actions only—with bonus points for acting it out without words! This game is perfect for WFM professionals to test their knowledge while having a great time. The team with the most correct guesses wins!
$25.00
Workbook & WFM CharadesWorkbook and WFM Charades Game
$50.00
The WFM Fundamentals Course - Enrollment
$1,250.00$299.00
WFM Go Beyond – Printed Edition (Softcover)Physical copy shipped to your door
$29.99
WFM Go Beyond – Digital Copy (PDF eBook)Delivered instantly via email
$29.99
WFM Go Beyond Workbook - Digital Copy (PDF eBook)Printable version of the workbook to follow along from your device.
$25.00$15.00
Customer & Contact Ratio Template + Training
$49.99
WFM Go Beyond - Digital Version
Free
Verint Mini
$1,600.00
Customer & Contact Ratio Template + Training - DigitalExcel-based tool and step-by-step video walkthrough to translate customers into call volume. Just because they are a customer doesn’t mean they will call or that they will only call ONCE. This training and template teaches you how to calculate your customer contact ratio.
$2,000.00$49.99
Capacity Planning MasterclassLearn how to build accurate, scalable staffing models in this step-by-step masterclass. This training helps you learn how to translate your long range forecast into headcount requirements.
$250.00$49.99
The WFM Fundamentals Course
$1,250.00
Capacity Planning Masterclass - DIGITAL
$250.00
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